Guest Relations Manager

As a Guest Relations Manager, you ensure Apukka’s high-quality customer experience by being present for customers and taking care of their needs and requests. Your tasks include ensuring customer satisfaction and acting as the primary contact person on-site and in digital channels to inform guests and handle customer feedback. You are also responsible for reporting customer feedback and experiences. At Apukka, you get to develop the entire Resort’s operations based on customer feedback because listening to and hearing the customer is our top priority.

You work closely with all departments and can guide others in providing excellent customer service to ensure a quality customer experience.

You don’t need to have experience in the tourism industry, but it is an advantage for the role. Most importantly, you are a genuinely customer-focused, solution-oriented team player who enjoys customer interactions. Our customers are mainly international, and our working language is English. A prerequisite for the position is fluent oral and written English language skills.

The job involves working in shifts, and you also work on weekends.

Full-time 112,5h / 3 weeks

Work begins 1.9.2024

Duration of work: until 11.4.2025

Salary by agreement

Desired Skillset and Qualifications:

• Fluent in English
• Good cooperation skills
• Flexibility
• Basic IT skills
• Customer service spirit and hospitality
• An energetic attitude
• Positive attitude

We appreciate:

• Previous experience in similar positions
• Knowledge of booking systems such as MEWS and FareHarbor would be an advantage (we will provide training on these)
• Other language skills: Finnish, Spanish, German, Italian, or French

Why Join Us?

We offer Employee benefits, e.g., discounts on excursions, Epassi benefits, occupational health care, a genuine and caring work community, and workwear. In this position, there is an opportunity for performance-based bonus pay depending on your working hours.

About Apukka Resort:

Apukka Resort Rovaniemi offers international guests unique lodgings, memorable experiences, and delicious tastes. Apukka’s hospitable and professional staff works to create the surroundings and atmosphere for an unforgettable holiday in Finnish Lapland. New team members are welcomed to Apukka as warmly as each and every guest.