Hotel Manager | Polar Jobs
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Adak Island Inn   Adak, AK, USA

Hotel Manager

Full-Time
Tourism & Travel
Scandinavia, Svalbard, Iceland
7 days ago

Adak Island Inn’s hotel manager is a unique opportunity to operate a hotel in remote Adak, Alaska. This position requires living in Adak, AK. Housing and vehicle are provided by Aleut Ventures. The hotel is made up of townhouse units spread throughout Adak’s Sandy Cove neighborhood, managed by a central office.  The Hotel Manager manages the day-to-day operations of the Adak Island Inn; assists guests with arrival, departure, and housekeeping; coordinates with Aleut Ventures (AV) staff on-island for minor maintenance/construction projects; and helps grow the business by attracting more guests and travelers to Adak. This position requires the ability to work independently with minimal supervision.

PRIMARY RESPONSIBILITIES:
  • Embrace the mission, values, and strategic goals of Aleut Ventures and The Aleut Corporation (Aleut).
  • Schedule, change, and cancel reservations for guests as needed using the property management system (PMS).
  • Greet guests from the Adak Airport or the Port of Adak when they arrive on-island.
  • Develop and maintain relationships with customers to continue to grow revenue opportunities.
  • Act as a liaison between clients, guests, and the AV office in Anchorage.
  • Collect, sort, open, and date all incoming mail for distribution or pickup.
  • Attend meetings with AV leadership as needed to review Adak Island Inn operations.
  • Partner with other Aleut Ventures businesses in Adak to ensure housing and logistics activities are supported as needed.
  • Ensure hotel units receive housekeeping as needed.
  • Ensure office equipment is maintained and operational; coordinate with support services for needed repairs or supplies.
  • Develop routine and annual maintenance inspection programs. Conduct and document inspections; organize and plan maintenance activities so they can be performed timely and efficiently.
  • Handle customer concerns as they arise; seek to resolve each concern before they escalate.
  • Coordinate with local, remote, and out-of-state vendors to ensure needed supplies are always available.
  • Coordinate and manage minor construction/maintenance projects with other on-island AV staff.
  • Report on and document operational progress/project status and make recommendations to management.
  • Track and manage hotel revenue, utilities expenses, custodial, and maintenance reports.
  • Assist in development of annual budget and periodic budget reviews.
  • Business development, including reaching out to potential tourism clients and submitting unsolicited proposals.
  • Handle purchase orders and petty cash.
  • Order and manage inventory.
  • Maintain tenant and customer files.
  • Perform other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Be a self-starter with a positive attitude and ability to work with minimal supervision.
  • Own your role and be an agent for continual improvement.
  • Forward thinking that produces advanced planning and preparation
  • Possess strong customer service skills to foster positive relationships.
  • Possess excellent oral and written communication skills.
  • Maintain a professional appearance.
  • Exhibit professional manners in dealing with customers.
  • Exhibit excellent organizational skills and problem-solving skills.
  • Exercise good judgment.
  • Use Microsoft programs (i.e., Word, Excel, Outlook) proficiently to develop reports and spreadsheets, maintain databases, and organize electronic and paper file systems.
  • Use basic PMS to maintain hotel reservations, housekeeping status, and maintenance needs.
MINIMUM QUALIFICATIONS:
  1. Three (3) years’ experience managing a hotel, lodge or man camp.
  2. Must possess and maintain a current Alaska Driver’s License.
  3. Must not be barred from receiving a Transportation Worker Identification Credential (TWIC) or a Security Identification Display Area (SIDA) badge.
PHYSICAL DEMANDS:
  • General office demands.
  • Must be able to lift 50lbs.
  • Must have ability to maintain assigned work hours in a 40+ work hour environment.
BENEFITS:
  • Company provided housing: 2 bedroom, fully furnished townhome.
  • Company vehicle is provided.
  • 401K – Employer matching up to 4%.
  • Paid Holidays (13/year).
  • Paid Time Off (accrued bi-weekly, starts at 6.20 hrs per pay period/20 days a year).
  • 100% Employer paid Dental/Vision for employees and their qualified dependents.
  • 100% Paid Employee Life Insurance / Disability.
  • Potential for Annual Incentive.
PREFERENCE STATEMENT:

The Aleut Corporation (“Aleut”) is committed to providing employment and development opportunities for our shareholders and descendants. Aleut shall make employment selections first based on qualifications for the position. Preference shall then be given to eligible and qualified TAC shareholders and descendants in accordance with the Alaska Native Claims Settlement Act, 43 U.S.C. § 1601 et seq., and other applicable laws.

Aleut is an equal opportunity employer. Aleut shall select, train, and promote the most qualified individuals based upon relevant work factors such as work quality, attitude, education, and experience, so as not to discriminate against any employee or applicant on the basis of race, color, sex, sexual orientation, national origin, religion, marital status, changes in marital status, pregnancy, parental status, physical or mental disability, age, status as a disabled veteran, special disabled veteran, Vietnam veteran, and all other eligible veterans, or other classifications protected by applicable law.

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Company

Adak Island Inn
https://aleutventures.com/