Passenger Services Representative  | Polar Jobs
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United States Antarctic Program   McMurdo Station, Antarctica

Passenger Services Representative 

Governance, NGO, Public sector
West Antarctic region
2 weeks ago
Position Responsibilities:
  • Contributes to and generally supports efforts relating to Amentum’s SafeUp® Program.
  • Responsible for manifesting, coordinating, reporting, and transporting of all USAP passengers.
  • Utilizes personnel tracking software to manifest passengers on USAP passenger flights.
  • Coordinates commercial airline and accommodation requests for all redeploying USAP personnel.
  • Formats and sends accurate and timely Advanced Passenger Advisory (APA) and Departure Message e-mails for all intercontinental and intracontinental flights via USAP listserv.
  • Performs passenger check-ins and provides load planner with passenger summary information.
  • Updates the ATO Flight Information Channel, Flight Editor, Flight Board and station intranet as required.
  • Communicates via two-way radio in accordance with proper radio etiquette and procedures.
  • Generates, posts, and updates “bag drag” and transport manifests.
  • Safely operates 10-15 passenger vans.
  • Handles confidential matters (e.g., personnel actions, medevac, management reports, personal travel information, etc.) in accordance with ASC policy.
  • Reviews and updates departmental procedures, as needed.
  • Performs a variety of clerical duties such as typing, word processing, answering phones and filing.
  • Communicates professionally, both orally and in writing, with participants.
  • Performs other duties as required.
Required Education, Experience, Certificates and Licenses:
  • High School diploma or equivalent
  • Minimum of two years of customer service and/or administrative experience.
Expected Skills and Competencies:
  • Advanced computer skills and knowledge of Microsoft Office software programs.
  • Ability to work effectively in a team environment.
  • Previous experience in a travel services position.
Physical and/or Other Requirements:
  • Willingness and ability to deploy to Antarctica for extended periods
  • Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica
  • Successful completion of drug screening and background check required by employer
  • Successful completion of Federal Background Check required by the NSF
  • Must be willing and able to lift and move items, parts, assemblies, and equipment up to the safety regulation maximum as required by the position.
  • Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors in extreme cold as required by the position.
  • Must participate in community programs, such as “house-mouse” (chores), “daisy-picking” (cleaning-up around the station), recycling efforts & safety objectives.
  • Valid Driver’s License issued in the United States
  • Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.


United States Antarctic Program