Adventure Canada
onboard
Adventure Canada onboard
At Adventure Canada, the Program Director (PD) is responsible for managing the onboard operations for each expedition as well as managing passenger enjoyment and satisfaction. The PD is responsible for all logistical elements onboard such as the Daily Program, Gift Shop, Gym, Spa services, and coordination required for onboard programming. The PD is responsible for managing the onboard team, which primarily consists of the Assistant Program Director, Host, Onboard Office Representative, and expedition team members that are assigned to the voyage. All administrative tasks onboard are overseen/managed by the PD, as well as any communication (not related to Expedition Leader matters) to the head Adventure Canada head office.
Our new PD role has been designed to provide a balance between ‘sea’ and ‘land’ life. This position will include time in the office to prepare for and wrap-up the season. Tasks of preparation will include connecting with team members prior to the trip, preparing the program, researching, and collaborating with the Expedition Leader. Tasks of wrapping up the season will allow a proper hand-over of pertinent information to the office team.
If you are looking for a work hard play hard role where you can explore new lands, meet new people, and enrich your knowledge; all the while enjoying ‘some’ stability of no travel months – this job is for you!
The PD is a forward-facing member for all passengers to communicate with. Providing superior customer service, the Program Director ensures all hotel aspects are beyond satisfactory for passengers and works with the Hotel Manager onboard to handle passenger requests and concerns. They communicate all concerns/highlights passengers may provide on the onshore programming to the Expedition Leaders to improve service all around.
The PD works with the Resource Team to promote and encourage a positive attitude onboard and keep spirits high! The Program Director will work with the Host to deliver quality programming onboard. Ultimately, the PD is the organizational master, the customer service leader and the onboard tone setter.
Our PD’s are among the most visible aboard the ship. The PD role includes a great deal of responsibility, autonomy, decision-making and well-honed leadership. This role is perfect if you don’t mind the spotlight, love people and have a sense of humour!
