Senior Manager, Onboard Sales

As the Senior Manager for Onboard Sales, you will lead, coach and develop the onboard sales team, at sea and shore, to deliver onboard sales revenue growth and exceed agreed targets. This role requires you to work collaboratively with revenue management to maximise conversion onboard, utilising onboard sales specific campaigns.

This role can be located from either our London, Prague of Tallinn offices

Key Responsibilities:

• Responsible for leading, coaching and developing the onboard sales team, at sea and shore to deliver onboard sales revenue growth and exceed agreed targets
• Define and deliver the long-term strategy for OBS channel growth
• Development and execution of sales and marketing strategies to exceed revenue targets
• Provide performance reporting and analysis to inform future action planning
• Define and execute the onboard sales operating rhythm, to maximise guest engagement and revenue delivery
• Effectively build strong and deep relationships with key stakeholders, both onboard and shoreside
• Work with global teams to drive engagement with the onboard booking channel to build awareness ahead of travel, through both B2B and B2C channels
• Explore opportunities to utilise the loyalty programme to drive customer retention
• Work collaboratively with revenue management to maximise conversion onboard, utilising onboard sales specific campaigns
• Drive interest and conversion onboard through providing and effectively utilising sales and marketing assets
• Work collaboratively with onboard teams to ensure a coherent guest experience for onboard sales aligned to wider onboard operation
• Provide regular feedback on booking barriers and customer sentiment, to drive action planning to improve conversion
• Work collaboratively across wider HRX departments to drive optimal, efficient ways of working
• Hybrid working including travel to ships where appropriate

About you:

Knowledge & Skills:

• Experience leading, coaching and developing remote sales teams
• Demonstrated experience with MS Office, Salesforce, BI tools advantageous
• Good understanding of numbers, respective market, market and data trends
• Proven ability to translate targets and data into specific commercial actions.
• Excellent influencing, presentation and communication skills to audiences at all levels
• Experience leading, coaching and developing remote sales teams
• Demonstrated experience with MS Office, Salesforce, BI tools advantageous
• Good understanding of numbers, respective market, market and data trends
• Proven ability to translate targets and data into specific commercial actions.
• Excellent influencing, presentation and communication skills to audiences at all levels

Key Personal Attributes/Behavioural Competencies:

• Persistent with high level of commitment
• Tenacious & creative
• Meticulous planning and time management
• Self-driven and independent, yet with a will to ask and understand.
• Relationship building & influencing skills.
• Curious and dedicated
• Effective & confident communication skills
• Ambitious and thrives in a high-paced, international, changing work environment.
• Problem Solving Skills
• Customer Service oriented: delivering results and meeting customer expectations.

Performance Indicators (metrics, KPIs, qualitative assessments):

Monitor sales performance, marketing campaign effectiveness, and revenue metrics, providing regular reports, feedback and analysis to senior management.

Utilize key performance indicators (KPIs) to track progress, identify areas for improvement, and implement corrective measures as necessary.